Our
carriers may deem a package undeliverable for one of the following
reasons:
Incorrect
Address: If the address is incorrect or outdated, the
package is typically returned to us by the carrier or the unintended
recipient.
Address
Format: If a post office box address was entered in a
format our system does not recognize, the package may be shipped
through a carrier that cannot deliver to a post office box. To
ensure that such packages are routed through the proper carrier,
please enter the box number as "PO BOX" followed by
the number.
Other
Address Problems:
In rare cases, it is also possible that the address label became
illegible during the shipping and handling process.
Failed
Delivery Attempts: Most of our carriers make three attempts
to deliver a package. Packages that contain more than $400 of
merchandise will always require a signature; otherwise, it is
generally up to the driver's discretion to determine whether a
signature is required. If the driver feels it is best to obtain
a signature and no one is present to accept the delivery after
three attempts, the package will be returned to us.
Refused
by Recipient: If a gift recipient is not expecting a
gift, they may refuse the package if they believe it was sent
to them in error. If you still want to send these items, you may
want to let the recipient know that a surprise is on the way.
